I played NBA 2K21 literally for 4-5 minutes, requesting a refund because it isn't for me.
Now it always says that refund is not possible due to guidelines etc.... Since when does that apply?!
I thought I could return any game below 2 hours of playtime within 2 week?
@thestaydia How did you try to request the refund? The process should be automatic, and not required to talk to customer support at all.
Can you try Option 1 from the following link?
Yes, that's exactly how I did it and I got an automated mail saying that the refund was not accepted.
Maybe the Christmas offer is subject to terms of non-return.
Goog point, but I didn't see any changes in the terms. I double checked.