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thestaydia
Stadia Player
Stadia Player

Refund below 2 hours & 2 weeks not working anymore

I played NBA 2K21 literally for 4-5 minutes, requesting a refund because it isn't for me.

Now it always says that refund is not possible due to guidelines etc.... Since when does that apply?!

I thought I could return any game below 2 hours of playtime within 2 week?

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4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@thestaydia How did you try to request the refund? The process should be automatic, and not required to talk to customer support at all.

Can you try Option 1 from the following link?

Stadia return policy 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
thestaydia
Stadia Player
Stadia Player

Yes, that's exactly how I did it and I got an automated mail saying that the refund was not accepted.

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Whito
Stadia Player
Stadia Player

Maybe the Christmas offer is subject to terms of non-return.

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thestaydia
Stadia Player
Stadia Player

Goog point, but I didn't see any changes in the terms. I double checked.

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