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8bitbam
Stadia Player
Stadia Player
‎12-26-2021 03:13 PM

Refund an add-on?

I would like to request a refund for an add-on. The game I got it for runs very poorly on stadia and I would like my money back. Is it possible to get a refund for an add-on if I already got a refund for the base game?

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1 Reply
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide
‎12-27-2021 12:48 AM

Hi @8bitbam 

I don't think that is possible, check the refund policy.
But what do you mean with it runs poorly? Do all games run poorly? :slightly_smiling_face:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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