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Fratak
Community Member

Refund already made to a closed bank account!

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Hi Community,
I know many have already written about this issue, but in my case I received an email about a game refund on a closed bank account! The weird thing is that Stadia mail says the refund went through, so I don't know if that money was lost. For Stadia, the refund would be completed. Is there any way to get them back in your opinion?

Thanks

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Fratak,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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3 Replies
jsc315
Stadia Player
Stadia Player

This is my concern as this had happened to me at well. It's really annoying

0 Kudos
Dustyryan85
Community Member

Same here. Thanks for the info. I'll keep an eye on it.

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Fratak,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

0 Kudos