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crashedaft
Stadia Player
Stadia Player

Refund Not Received due to form of payment being unavailable, no follow up email regarding refund

The gift card I used to be blocked since it doesn't allow a recharge or refund back on purchases, I also didn't receive my refund alongside the fact that there was no follow up email.

2 Kudos
7 Replies
jsc315
Stadia Player
Stadia Player

Yup. Over a week and no email.

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey folks,

We are so sorry for anyone who is still experiencing issues with their refund process. If don't think you've seen an email yet, go ahead and search for anything from this sender: payments-noreply@google.com. Let us know if you still aren't seeing anything.

Best,
James

0 Kudos
crashedaft
Stadia Player
Stadia Player

Still got nothing, I even contacted the cardholder on the back of the card that I used TWICE. This is something on your guy's end that you need to fix- I've already done the most I can do in this situation which is call the bank/cardholder.

0 Kudos
iliasbeshimov
Community Member

Got an email that refund was processed, but when I check my credit card statement, the refund is not there.

1 Kudo
Officerlandpost
Stadia Player
Stadia Player

Any more help I don’t have refund either 

0 Kudos
jsc315
Stadia Player
Stadia Player

I've been talking to both my previous bank and Google support for over a week and this is absolutely on Google end they need to fix. The bank can't do anything here, at least how Google decided to poorly implement the refunds with out any proper checks in place to prevent these things from happening.

These charges won't be reversed as it's been accepted automatically and have to be dealt with on a case by case basis. This is a major hassle and I'm tired of having to fight for my money here.

My money is just stick in limbo without intervention on goggles hand.

2 Kudos
MasterTrunks
Founder
Founder

For three months now I have been passed through every department at Google and still don't have an answer or a refund. Google Stadia says it's Google Store issue then Google store sends me back to Stadia saying it's their problem. I want my money or I reporting to the Better Business Bureau.

1 Kudo