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Alyxx
Stadia Player
Stadia Player

Refund Game

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Hi,

I refunded a Game on Stadia, but didn't get my money back.

After that I tried to contact the support through Facebook Messenger but didn't get an answer either.

Maybe someone from the support stuff can help me

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Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Usually the refund could take up to 10 working days, this depends on the bank / payments method. If you don't receive the refund, first contact the bank to have more info to locate the refund otherwise contact Stadia support to receive more information (or references for the refund, which the bank can track in their system).

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3 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

How many days pass from the refund request? At least did you wait 10 working day?

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Alyxx
Stadia Player
Stadia Player

Only 3 Days. I got this information from the FAQ.
Okay i will then wait till 10 days

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Usually the refund could take up to 10 working days, this depends on the bank / payments method. If you don't receive the refund, first contact the bank to have more info to locate the refund otherwise contact Stadia support to receive more information (or references for the refund, which the bank can track in their system).

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