cancel
Showing results for 
Search instead for 
Did you mean: 
subhashstylockz
Stadia Player
Stadia Player

Re: Stadia Returned Not Processed

Jump to Best Response

Hi

I have received an email from the stadia team that they are processing the refund. But the card they are trying to refund is lost so I got new card details. How to get my refund to my preferred card? Kindly suggest me an option..or do please contact me..!!

0 Kudos
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @subhashstylockz,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

View Best Response in original post

1 Kudo
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @subhashstylockz,

You can check with your bank in this case. If the refund went through successfully even though your payment method is inactive/expired now (refund can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

1 Kudo