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Spongie
Stadia Player
Stadia Player

REFUND REQUEST

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Hello,

I forgot to remove my payment method and now 10 euro was charged from my account. I don’t use Stadia. Is it possible to refund me the money? I never played a single minute, because MacOS doesn’t support Stadia (keyboard doesn’t work).

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Best Response
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Spongie

We as a community members are unable to issue any refunds or anything like that

You can contact stadia support and see what they say.  You may contact them Here 

Also here is how to cancel your subscription

you can cancel Stadia Pro at any time on stadia.google.com or in the Stadia App.

On stadia.google.com

  1. Sign into your account at stadia.com.
  2. In the top right, select your avatar.
  3. Select Stadia settings and then Purchases & subscriptions.
  4. Next to the subscription you want to cancel, select Unsubscribe.

In the Stadia App

  1. On your mobile device, open the Stadia app Stadia icon.
  2. Tap your avatar and then Purchases & subscriptions.
  3. Under the subscription you want to cancel, tap Cancel subscription.

Another way that you can also choose if you don't find these options is to cancel the subscription via Google Play.

  1. Visit play.google.com.
  2. Go to my subscriptions.
  3. Click on Stadia or on the right hand side on "manage".
  4. Select "Cancel subscription".
-Shadow
I am just a volunteer here on the forums

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3 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Spongie

We as a community members are unable to issue any refunds or anything like that

You can contact stadia support and see what they say.  You may contact them Here 

Also here is how to cancel your subscription

you can cancel Stadia Pro at any time on stadia.google.com or in the Stadia App.

On stadia.google.com

  1. Sign into your account at stadia.com.
  2. In the top right, select your avatar.
  3. Select Stadia settings and then Purchases & subscriptions.
  4. Next to the subscription you want to cancel, select Unsubscribe.

In the Stadia App

  1. On your mobile device, open the Stadia app Stadia icon.
  2. Tap your avatar and then Purchases & subscriptions.
  3. Under the subscription you want to cancel, tap Cancel subscription.

Another way that you can also choose if you don't find these options is to cancel the subscription via Google Play.

  1. Visit play.google.com.
  2. Go to my subscriptions.
  3. Click on Stadia or on the right hand side on "manage".
  4. Select "Cancel subscription".
-Shadow
I am just a volunteer here on the forums
1 Kudo
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Sadly you won't be able to get an answer from Stadia here.  I suggest going to the Stadia app, then clicking your profile icon, then clicking the help button.  Their support team is top notch and will be able to help you from there.

1 Kudo
Salmanhoque66
Community Member

I want to cancel my refund ok sir plz help me

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