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deamonata
Stadia Player
Stadia Player

Problem obtaining the Youtube premium/stadia Offer

Hi there,

I have been a long time Play music subscriber (early 2015) and I have transferred over to youtube music, and been using the youtube music app for the last few months, I thought that meant I had youtube premium. Indeed I did qualify before for the free nest mini that was for youtube premium subscribers. 

When I went to the page to claim the offer I got the message "Sorry, looks like you're not eligible for this offer. Please make sure you’re logged in with an eligible YouTube Premium account." I'm based in the Uk so I believe I'm not disqualified for that reason. I then looked into it further and noticed that I had to click a button to upgrade from just youtube music to youtube premium. this sent me an email to confirm that I had upgraded and that the cost to upgrade was £0.00. 

Have I missed out on this offer because I didn't notice this button I had to look for or is there anyone I can contact to discuss this and be approved for the offer?

 

Thanks

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @deamonata,

probably depends on the eligibility of that offer, but best in this case would be to contact the YouTube Premium team (as you are now a YT premium member) to find out if you quality for that offer. You can use this form here for example to receive support or maybe go to the YT helpcenter while being logged in with your Premium account to see the contact option (usually in the top right corner).

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GraceFromGoogle
Community Member

Hey there deamonata, 
The plan was to have this promo active while supplies last. We're now out of supplies for this promotion in the US the UK.  We are planning on launching this promo in some other countries early next week.  As always these are while supplies last.   
With this being said, we hope to deliver more great promos like this in the future!

- Grace

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