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Husfeldt
Founder
Founder

Pre-ordered far cry; but have received nothing..

I pre-ordered Far-Cry 6 - now it is released but nothing has happened ...

I can of course purchase "normally" but this is not what I expected - have no clue what to do next..

Anyone experienced this ? any hint on how to get support.

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5 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Husfeldt,

If you mean you're missing the free Premiere edition with your pre-order: In the Terms and Conditions of the offer you can find that the code will be sent later in October, see here:

"Redemption code for a Stadia Premiere Edition to use at the Google Store will be sent to the email address associated with your Stadia account by October 20, 2021 11:59 pm PT, and must be redeemed by November 20, 2021 11:59 pm PT. You must have or add a form of payment at checkout to pay for shipping charges."

Also make sure you're checking the eligibility of the offer to ensure that you're eligible for receiving a code.

If you still prefer to talk to the Stadia support, you can do so by using this form.

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Husfeldt
Founder
Founder

Thanks for reply - but no unfortunately I was not looking for "free Premiere edition".

It was just a simple pre-order specifically for Far Cry 6 as I am already a happy Stadia-Founders member.

I expected some money to be taken from my account, and that the game would now be available in my library, - but nothing has happened - I even have a fine mail with ordernumber amount and such .. so now I am puzzled should I just purchase the game normally and ignore the issue; will I loose some perks and benefits doing so?

  

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Husfeldt,

Maybe something went wrong with the payment option.

You best shot is to contact support and explain your situation. Stadia Support chat

Hope you are getting things resolved. :slightly_smiling_face:

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Husfeldt
Founder
Founder

I have reached out to support.

Yea - that is about right - my credit card expired 1 Oct and I got a mail with failed payment 2nd October - and a button to fix it.. I did - adding my new credit card and expected all good... -But apparently then the pre-order option was not available and hence my order got auto-canceled despite renewing my payment options .. So just a very bad-luck case it seems - especially given that I ordered back in may :disappointed_face:

 

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Janset
Community Member

5Type I frffftfvg:rolling_on_the_floor_laughing:

 

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