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JhuanMontoya
Stadia Player
Stadia Player

Payment system failure

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Hi, I would like to know how I request a refund of the Stadia subscription, I live in Brazil and I registered to take the 30-day test, after registering it appeared that it is not available in my country. However, I didn't give it much importance and let it go, but yesterday there was a $9.90 charge on my credit card. since I didn't even have the choice to unsubscribe because the site blocks access due to location??

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@JhuanMontoya you won't be able to cancel a processed Pro membership transaction, but you need to make sure to cancel it to make sure you don't get charge in the future.

I'm curious how you were able to sign up though, since Stadia is not available in Brazil. Were you using VPN? If your were able to sign up, I would assume you'd be able to cancel as well. What was the issue when you're trying to cancel?

In any case, you can also reach out to Stadia support and see if they can help you cancel the membership (if you can access it) 

https://support.google.com/stadia/gethelp

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Stadia Guides are not employed by Google. Opinions are my own.

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@JhuanMontoya you won't be able to cancel a processed Pro membership transaction, but you need to make sure to cancel it to make sure you don't get charge in the future.

I'm curious how you were able to sign up though, since Stadia is not available in Brazil. Were you using VPN? If your were able to sign up, I would assume you'd be able to cancel as well. What was the issue when you're trying to cancel?

In any case, you can also reach out to Stadia support and see if they can help you cancel the membership (if you can access it) 

https://support.google.com/stadia/gethelp

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
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