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Jazzy81
Stadia Player
Stadia Player

 getting charged on PayPal for Sadia but it is not turning Pro on my account how do I find out what account I am being charged for

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Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,

Thank you so much for the comments on this topic and we apologize to both of the users having these issues. Like @BinaryJay mentioned, really the only way to get help on billing issues like these, is to get in contact with our support team. We apologize for not being able to provide more help in the community, but keep us updated on how things go.

Best,

James

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5 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Jazzy81,

Do you see a active subscription within your Stadia account?
To see if you have a active subscription please check THIS link where to find it (it's in your Stadia account).

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Jimybo81
Stadia Player
Stadia Player

It it not showing up as pro And it keeps saying there is a problem with purchase when I try to get the free month comes up with a error code

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BinaryJay
Gold Stadia Guide
Gold Stadia Guide

What's the error code?  It seems you haven't actually purchased Stadia but are trying to use the trial?  If you're being billed, but it's not in Stadia Settings, Purchases and Subscriptions then I think the most likely thing is that your payments are being attached to another Google account that maybe you've been using to burn trials on.  I've never used PayPal for any Google subscriptions so I don't know what if any identifying information for the purchase is contained there but I would imagine there would be something.  

At any rate, since this is billing related if you're sure you don't have multiple accounts then the only people that can really get to the bottom of it are support.

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Jimybo81
Stadia Player
Stadia Player

I get. Error code 

Transaction was declined. [OR-HDT-09]

DISMISS

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JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,

Thank you so much for the comments on this topic and we apologize to both of the users having these issues. Like @BinaryJay mentioned, really the only way to get help on billing issues like these, is to get in contact with our support team. We apologize for not being able to provide more help in the community, but keep us updated on how things go.

Best,

James

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