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Compulsion
Founder
Founder

Not fully refund

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Stadia app lists all of my games as being refunded but four of them have not been refunded despite what the app shows. My 2 controllers have also not been refunded. Please see attached pics. The items boxed in red ink have not truly been refunded.

Screenshot_20221123-081302.png

Screenshot_20221123-081315.png

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Compulsion,

Do you see the same when you go to pay.google.com (does the status for these 4 games there also not say yet it's refunded)?

If yes, then maybe it takes a bit longer for these games to be processed. Just a wild guess, but you can also double check with the issuer of the payment method that the refund went to, maybe they have somehow gotten the refund, even though the Stadia App doesn't show it.

In any way Google stated all refunds should be processed by Jan 18, 2023, so it's also possible that it just takes a bit more time in your case. Hardware refunds have not yet started it seems btw, I'm also still waiting on those.

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Compulsion,

Do you see the same when you go to pay.google.com (does the status for these 4 games there also not say yet it's refunded)?

If yes, then maybe it takes a bit longer for these games to be processed. Just a wild guess, but you can also double check with the issuer of the payment method that the refund went to, maybe they have somehow gotten the refund, even though the Stadia App doesn't show it.

In any way Google stated all refunds should be processed by Jan 18, 2023, so it's also possible that it just takes a bit more time in your case. Hardware refunds have not yet started it seems btw, I'm also still waiting on those.

1 Kudo