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Canabo
Community Member

No me reembolsan el dinero del Tomb Raider

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Hola, he leído que se va a reembolsar el dinero a los que compramos el Tomb Raider y reclamemos el reembolso, porque este juego esta gratis con Stadia Pro. Pues yo acabo de efectuar el reembolso del juego y esto es lo que me contesta Google: Hola: Recibimos tu solicitud de reembolso de Tomb Raider: Definitive Edition (Stadia), pero no podemos otorgártelo debido a que esta compra no cumple con lo establecido en nuestra política. Lamentamos los inconvenientes que esta situación pueda ocasionarte.
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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey  @Canabo (hope you speak english):

I would recommend you to first try if you can get a refund via the normal procedure:

  1. Go to your order history on Google Play.
  2. Click the 3 dots on the right side of the game you want to refund.
  3. Click on "Request refund".

You can also check out this site to find out how to get a refund.

If this is not working, because of the refund policy, try to contact Stadia Support as Grace mentioned here in the forum:

"We know that some users have recently purchased these two games for their collection. Because of the proximity between the launch of the platform, and the announcement of these titles in Stadia Pro, we're happy to assist you if you'd like to request a refund if you have purchased either or both of these titles, even if it's outside of our normal policy." Source: This article

Wish you the best for receiving a refund!

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey  @Canabo (hope you speak english):

I would recommend you to first try if you can get a refund via the normal procedure:

  1. Go to your order history on Google Play.
  2. Click the 3 dots on the right side of the game you want to refund.
  3. Click on "Request refund".

You can also check out this site to find out how to get a refund.

If this is not working, because of the refund policy, try to contact Stadia Support as Grace mentioned here in the forum:

"We know that some users have recently purchased these two games for their collection. Because of the proximity between the launch of the platform, and the announcement of these titles in Stadia Pro, we're happy to assist you if you'd like to request a refund if you have purchased either or both of these titles, even if it's outside of our normal policy." Source: This article

Wish you the best for receiving a refund!

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Canabo
Community Member
Hola, gracias por tu info @Chufu voy a contactar con soporte a ver si ellos me dan una solucion, Gracias y un saludo.
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Canabo
Community Member
He contactado con el soporte de Stadia y me han dicho que la devolucion era hasta el dia 1 de Diciembre, que iban a tomar una resolucion y me contestarian con un email, pues aun sigo esperando el email...
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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Canabo, sorry to read that. In America though they just had Thanksgiving so that might be a reason why you haven't still received an email from the Stadia team.

Anyway you can always try to contact them via phone or chat to get a direct answer regarding the refund, because I guess if they are busy it can take time to answer all the emails they probably have. At least I would recommend you to do so if you don't want to wait longer. :slightly_smiling_face:

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Canabo
Community Member

Han pasado 9 dias desde que pedi el reembolso del Final Fantasy XV y aun no tengo el dinero en mi cuenta de banco, no se si sera problema de Google o problema de mi banco, el caso es que ninguno pone una solucion... Cada dia me arrepiento mas de haber comprado el pack de Stadia, por su mal funcionamiento, por su corto y caro catalogo de juegos y por el soporte de Google. No se si devolver el pack y olvidarme de Stadia o darles un voto de confianza esperando que mejoren los servicios y que Stadia funcione igual de bien que Geforce Now por ejemplo... Señores de Google que la gente se gasta 130€ para tener un buen servicio, si ustedes no cumplen con los objetivos no lanzen al mercado un producto que no funciona bien.

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