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Anthony13amaro
Stadia Player
Stadia Player

So I'm trying to get into I contact with stadia to get my refund cause I got a email saying it got sent to me but I no longer have the card I used for the payment and it used to say cancl3d now it says refunded it's about 100 bucks and really CA use this money how do I fix this problem

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Anthony13amaro,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Contacting Stadia Support doesn't help atm since they are quite busy and Google also stated previously that they need until Jan 18 2023 to process all refunds.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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3 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Anthony13amaro,

You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Contacting Stadia Support doesn't help atm since they are quite busy and Google also stated previously that they need until Jan 18 2023 to process all refunds.

  • Q: I no longer have the form of payment I used to make the purchase. How will I get a refund?
    A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund.
  • Source: Stadia Announcement FAQ

Hope this helps!

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sgp2327
Founder
Founder

I contacted Google Pay support and they sent me here so if anyone knows, let me know too! I closed those payment accounts so how do the refunds get sent out?

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @sgp2327 did you read my message above? Did you try already checking with your bank if they may have received the refund even though the account was closed?

If not, then keep an eye out for another email from Google, because if a refund is failing, they will send instructions for an alternate payment method.

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