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Nohappywstad1a
Community Member

My refund went to a closed account

Before the announcement of stadia being closed. I already messaged cs that my card was an old and expired. Including that I was not longer in that bank. They old me that I was going to get an email to changed it. Never came.

Then I saw that it went to a closed bank account. That I'm not in. I messaged and got a "lol, call the bank that you're not associated with.

I've already dealt with this before, the bank had said that Stadia has to remove the money. Now how am I supposed to get my refund back.

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2 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Nohappywstad1a 

Sorry you are having issues getting your refund. 

But as the FAQ states: contact your bank.

They have accepted the refund and I don't think Stadia can get the money back. I had the same situation and asked the bank to transfer the funds to my new bank.

They did that without issues. Hope your old bank want you back as a customer in the future by helping you out.

1 Kudo
Nohappywstad1a
Community Member

I already contacted the bank. They told me that Stadia tried to give them the refund money 20 times and they had to reject it.

What is going with them.

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