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My refund went on a closed bank card. How do we fix this?

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My stadia refund was issued on an old bank account. My payment details were updated but it still went into the wrong one. how can we fix this?

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

If your bank is closing, but not closed yet, you may still have the chance to get in touch with their customer support to check if the money has arrived.

If the refund would not be successful, then yes, you would receive an email from Google to ask you to provide an alternate payment method.

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11 Replies
jsc315
Stadia Player
Stadia Player

This!

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ImKevinCevelt @jsc315 have you tried reaching out to your bank? They will be able to help you out.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
jsc315
Stadia Player
Stadia Player

Can't. I no longer am a client with the bank I couldn't get passed security on a card I haven't owned in over 6 months. So no and Google support is this forum in where there's absolutely no useful information on any of this. So this is an absolutely nightmare

1 Kudo
Strambotikous
Stadia Player
Stadia Player

I have same problem

1 Kudo
Benbenbenben
Community Member

I have the same problem. My bank is closing so no way I will get this money back. Hoping they reject it and then Google contact me.

1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

If your bank is closing, but not closed yet, you may still have the chance to get in touch with their customer support to check if the money has arrived.

If the refund would not be successful, then yes, you would receive an email from Google to ask you to provide an alternate payment method.

0 Kudos
Anthony13amaro
Stadia Player
Stadia Player

Mine says refunded already and I don't have the card associated with the purchase idk what to do how do I contact stadia

1 Kudo
GruesomeToilet
Stadia Player
Stadia Player

I have the same issue

0 Kudos
Gilifries
Community Member

Wassup dude I'm having the same dam problem  my bank account was closed and I have a new bank and all that and I'm trying to get in contact with stadia but they kept giving me the run around saying they can't help me because they don't have the experience to do so and for me to contact stadia and when I asked them to transfer me or whatever they said they can't because there's no phone or email to contact them !!!  **bleep**ing ridiculous bro   .have you had any luck to change your refund payment yet ?  I need help on how to get my refund on my new bank !

 

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Ivan15
Community Member

Well all get refunds

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Gilifries
Community Member

Wassup dude I'm having the same dam problem  my bank account was closed and I have a new bank and all that and I'm trying to get in contact with stadia but they kept giving me the run around saying they can't help me because they don't have the experience to do so and for me to contact stadia and when I asked them to transfer me or whatever they said they can't because there's no phone or email to contact them !!!  **bleep**ing ridiculous bro   .have you had any luck to change your refund payment yet ?  I need help on how to get my refund on my new bank !

 

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