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Xenophod
Founder
Founder

Missing items from refund list.

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Got an email showing everything that Google will be refunding. I went through the list, but I didn't see the $200+ Founders Edition I bought when Stadia first launched. I thought all hardware was going to be refunded too. Why was it omitted from the refund list? How do I notify Google about their mistake?

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Best Response
JohnZoidberg
Gold Stadia Guide
Gold Stadia Guide

Hello @Xenophod 

Take a quick look at this FAQ: https://support.google.com/stadia/answer/12790109 

In short, games and add-on content refunds started processing on November 9th, but may take some time. Hardware purchase refunds (which would include the founders edition that I also purchased) haven't started yet, but are still anticipated to be complete by January 18th.

Why not Zoidberg?

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5 Replies
JohnZoidberg
Gold Stadia Guide
Gold Stadia Guide

Hello @Xenophod 

Take a quick look at this FAQ: https://support.google.com/stadia/answer/12790109 

In short, games and add-on content refunds started processing on November 9th, but may take some time. Hardware purchase refunds (which would include the founders edition that I also purchased) haven't started yet, but are still anticipated to be complete by January 18th.

Why not Zoidberg?
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Xenophod
Founder
Founder

Thanks!! 

1 Kudo
Xevioso
Founder
Founder

I just noticed the same thing, but I see @JohnZoidberg answered. So I will keep looking out for that to be refunded.

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MrGringo
Stadia Player
Stadia Player

Games and add-ons purchased from the Stadia store (purchases that start with GCC-) will be refunded.

Add-ons purchased from within a game, like Destiny2's expansion packs (purchases start with CDC-) will NOT be refunded. (This includes the pre-orders for "Lightfall Digital Deluxe on Google Stadia")

Google Store order refunds will be issued at a later date.

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GMT-ex
Founder
Founder

Hi!

Purchases starting with CDC are not always Add-ons. I bought FIFA21 Ultimate Edition whose invoice starts with CDC.xxx...

And in this specific case, I did not receive a refund notification.

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