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SlipperyPickle
Community Member

Lost Pro subscription after moving to another country

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so hi all! i have a few problems, hope you can help. I moved from Belgium to the Netherlands a few weeks ago. So i changed my country of origin in the google settings. Also i deleted my google pay profile because there were 2, one from Belgium, one from The Netherlands. So what happened: The pro subscription that came with my founder edition has disappeared. All the pro games have disappeared. Also in the stadia app i can't buy games because of "the item you are attempting to purchase cannot be found" When i go to the stadia store on a desktop i can only use a credit card and not my pay-pal while the play-store does work with pay-pal. any1 suggestions?
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davidking
Stadia Player
Stadia Player

@SlipperyPickleBest thing to do here would be to contact the Google Stadia support team I think. Use the 'contact us' option at https://support.google.com/stadia.

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davidking
Stadia Player
Stadia Player

@SlipperyPickleBest thing to do here would be to contact the Google Stadia support team I think. Use the 'contact us' option at https://support.google.com/stadia.

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SlipperyPickle
Community Member

so we're a few weeks further down the line. What happened

 

so i moved to another country and lost pro sub. (the sub is linked with your gpay profile which is linked to your country. New country new profile) Google refunds my lost free months, so no problem there.

The app and paypal problems where solved by changing your stadia country. You cannot do this yourself but need to contact support for it. This country setting is something else then your play store country.

tl;dr: make sure playstore country and stadia country are one and the same. 

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