cancel
Showing results for 
Search instead for 
Did you mean: 
DoakesWD
Stadia Player
Stadia Player

Little nightmares

Jump to Best Response

I accidentally bought the little nightmares add on, is it possible to get the money back??

0 Kudos
Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@DoakesWD add on / DLCs aren't refundable unfortunately, according to the help article

https://support.google.com/stadia/answer/9598538

Voluntary Google Refund for Games

  • You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned once, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This voluntary refund only applies to purchased games and not for add-on content or services.
  • If you return a game for a refund it will be removed from your library and you will no longer be able to play it.

 

But you can try to contact support and try to explain your situation. Maybe they can make an exception. There's no guarantee of course, but worth a shot


https://support.google.com/stadia#topic=9634925

On top right, click on 'Contact Us' > then request chat/callback to speak to a representative. Try it from a computer browser if the option is not shown on mobile

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.

View Best Response in original post

0 Kudos
2 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@DoakesWD add on / DLCs aren't refundable unfortunately, according to the help article

https://support.google.com/stadia/answer/9598538

Voluntary Google Refund for Games

  • You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned once, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This voluntary refund only applies to purchased games and not for add-on content or services.
  • If you return a game for a refund it will be removed from your library and you will no longer be able to play it.

 

But you can try to contact support and try to explain your situation. Maybe they can make an exception. There's no guarantee of course, but worth a shot


https://support.google.com/stadia#topic=9634925

On top right, click on 'Contact Us' > then request chat/callback to speak to a representative. Try it from a computer browser if the option is not shown on mobile

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
BinaryJay
Gold Stadia Guide
Gold Stadia Guide

Assuming you haven't played it for more than two hours or bought it more than 14 days ago you should be able to request a refund.

Staida Return Policy

0 Kudos