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Stadia Player
Stadia Player

Improve the base pack already bought

I enjoyed the f2p offered in destiny 2 for a while and purchased the season pass first(9.99€ silver), then I bought the Beyond Light dlc(49.99€)

Then I checked my purchase history as I was interested in the deluxe edition on sale, and saw that I seemed to have been charged for the season pass included in the beyond light pack (base dlc+ the ongoing season). 

How do I upgrade to deluxe without paying for the beyond light dlc again? 

Thanks and 

Apologies if there was misunderstanding

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4 Replies
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @SubmitReset 

Sorry I am not entirely sure...Looping in our two D2 resident experts for their sage advice, @AndroiFy and @Ivan 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@MrVacca thanks for tagging me.

@SubmitReset Unfortunately you can't. If you're still under the return period, I highly suggest you do a refund for the purchase and then buy the Deluxe edition. There's still an overlap with your earlier season pass purchase, but it's better than rebuying the whole Beyond Light DLC.

My concern now is that add-ons can't be refunded, and I'm not sure if the Beyond Light DLC is considered add-ons or not. If you're unable to refund, I highly suggest you contacting support and explain your situation. Try to speak to a representative directly if possible (use the phone/chat options, not email)

https://support.google.com/stadia/gethelp 

Please do let us know how it goes!

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Stadia Guides are not employed by Google. Opinions are my own.
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SubmitReset
Stadia Player
Stadia Player

Thank you very much for responding

I couldn't refund manually, unfortunately

I contacted them directly, and I'll keep you up to date

Fingers crossed 

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SubmitReset
Stadia Player
Stadia Player

I contacted the support through the chat and it worked!

I indeed got my refund, and I purchased the Deluxe edition of Beyond Light

I presented the situation and It all went smooth and fast

Thank you so much for your advice 

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