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Karty
Founder
Founder

Impossible to refresh Refund possibilities

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I try to upgrade refund informations but it does not update and cancel refund

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Karty,

What exactly do you mean? Did you got an email with a link informing you that the refund has failed and you can provide an alternate payment method? If so, you can simply click the link, choose an alternate payment method and the refund will go its way.

Otherwise you cannot update the payment method for the refunds on any other way currently if that's what you were trying. You have to wait for the email basically.

If you don't receive any email, then it's possible the initial refund went through successfully in which case you can contact the issuer of your payment method and double check with them.

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2 Kudos
1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Karty,

What exactly do you mean? Did you got an email with a link informing you that the refund has failed and you can provide an alternate payment method? If so, you can simply click the link, choose an alternate payment method and the refund will go its way.

Otherwise you cannot update the payment method for the refunds on any other way currently if that's what you were trying. You have to wait for the email basically.

If you don't receive any email, then it's possible the initial refund went through successfully in which case you can contact the issuer of your payment method and double check with them.

2 Kudos