I try to upgrade refund informations but it does not update and cancel refund
Hey @Karty,
What exactly do you mean? Did you got an email with a link informing you that the refund has failed and you can provide an alternate payment method? If so, you can simply click the link, choose an alternate payment method and the refund will go its way.
Otherwise you cannot update the payment method for the refunds on any other way currently if that's what you were trying. You have to wait for the email basically.
If you don't receive any email, then it's possible the initial refund went through successfully in which case you can contact the issuer of your payment method and double check with them.
Hey @Karty,
What exactly do you mean? Did you got an email with a link informing you that the refund has failed and you can provide an alternate payment method? If so, you can simply click the link, choose an alternate payment method and the refund will go its way.
Otherwise you cannot update the payment method for the refunds on any other way currently if that's what you were trying. You have to wait for the email basically.
If you don't receive any email, then it's possible the initial refund went through successfully in which case you can contact the issuer of your payment method and double check with them.