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courstrike
Community Member

Impossible d’acheter des jeux

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Impossible d’acheter un jeu sur Stadia , au moment du paiement on me donne l’erreur ( Impossible de finaliser votre transaction QR-HDT-01 ) mon compte en banque est bien alimenté, 

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Best Response
Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Englisch translation

Unable to buy a game on Stadia, at the time of payment I am given the error (Unable to finalize your transaction QR-HDT-01) my bank account is well funded,

 

Hi @courstrike 

as the team member @GraceFromGoogle mentioned in her pinned post, please contact the GStore support directly.

The payment process itself is not a Stadia topic because your default Google payment method will be used.

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2 Replies
Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Englisch translation

Unable to buy a game on Stadia, at the time of payment I am given the error (Unable to finalize your transaction QR-HDT-01) my bank account is well funded,

 

Hi @courstrike 

as the team member @GraceFromGoogle mentioned in her pinned post, please contact the GStore support directly.

The payment process itself is not a Stadia topic because your default Google payment method will be used.

---
Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.
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Elirria
Stadia Player
Stadia Player

Bonjour @courstrike ,

Je fais actuellement face au même problème. j'ai tout essayé (dont utiliser d'autres cartes bancaires, vider les caches, vérifier les adresses etc.).

Avez vous fini par trouver une solution?

Merci d'avance pour votre aide,

 

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