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Deleted User
Not applicable

I want to refund a game I purchased

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Hello guys,

Let me introduce myself, my name is Marcel. First of all I hope you, your families, friends, relatives and close people are doing well.

I want to refund a game I purchased today, FIFA 22. I barely played for 2 hours because the service didn't work as well as I thought. So now that I gave it a try and probably I am not going to use it any longer, I want to do this kind of request. 

I hope you can help me solve this issue. We are in touch. Thank you in advance for your time.

Kind regards.

:slightly_smiling_face:

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Deleted User refunding a Stadia game is a pretty straightforward process. Since you've been playing for less than 2 hours, you're definitely eligible as long as you didn't purchase the game more than 14 days ago. Please take a look at the article below for instructions on how to get refund on Stadia games

https://support.google.com/stadia/answer/9598538  

Please give it a shot and let us know if you're having issues.

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Stadia Guides are not employed by Google. Opinions are my own.

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2 Kudos
Deleted User
Not applicable

Hi @Ivan,

I got in contact with Cris from the Google Stadia Customer Care Team and he helped me with it. I just had to send a video showing the errors and game performance as proof. The expert team gave me the reason and since I just played 8 min passed the 2 hours they decided to give me a refund for the game. I already received the email notification for it and I will let you know when I get it. By the way, so far, thank you very much for your help and time again.

Kind regards.

Screenshot-3.png

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16 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Deleted User refunding a Stadia game is a pretty straightforward process. Since you've been playing for less than 2 hours, you're definitely eligible as long as you didn't purchase the game more than 14 days ago. Please take a look at the article below for instructions on how to get refund on Stadia games

https://support.google.com/stadia/answer/9598538  

Please give it a shot and let us know if you're having issues.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
Deleted User
Not applicable

Hi Ivan,

The problem is that the Request Refund button is not present. I know that I played less than 2 hours because the service was crashing all the time. I am going to share a screenshot with you.

A cordial greeting.

Screenshot.png

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Deleted User,

Are you looking under your stadia settings for the purchase history? I know that is an odd place to put past purchase but that is where it is.

-Shadow
I am just a volunteer here on the forums
2 Kudos
Deleted User
Not applicable

Hi @ShadowKnight,

I am looking at my Settings. The screeshots attached can show you what I am trying to do.

Kind regards.

Screenshot-1.pngScreenshot-2.png

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Deleted User From your screenshot it looks like you've played 2 hours and 8 minutes. I'm afraid you will not be eligible to return the game at this point.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Deleted User
Not applicable

Hi @Ivan,

I understand what you said but Stadia was crashing like all the time and it is just like 8 min plus. I don't think that is fair, I am loosing here $60 for 2h of gameplay.

Kind regards.

 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Deleted User In this case I would recommend reaching out to support and explain your situation. Maybe they can make an exception. No promise of course, but it's definitely worth a shot

https://support.google.com/stadia/gethelp 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Deleted User
Not applicable

Hi @Ivan,

Is there any other way I can get in contact with the Google Stadia Support team ? Because I don't have a Facebook or a Twitter account. I know that sounds wierd but I don't use social media, XD.

Kind regards.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Deleted User They usually have phone and email option. I just tried it and currently it does look like the options are through Facebook and Twitter. Are you based in US? If yes, I can help check once in a while and I can ping you when I see the phone or email option.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Deleted User
Not applicable

Hi @Ivan,

I am in the US right now. So, yeah, no problem. If you find the phone number or the email address to get in contact with me to let me know ASAP.

Kind regards.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Deleted User Actually, it looks like different selection results in different support options. When you filled in form, can you try following the answer below? I just tried it and it gave me option to start a chat

Ivan_0-1663708292317.png

 

Just click next on the next step and you should see the following

Ivan_1-1663708339290.png

 

 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Deleted User
Not applicable

Hi @Ivan,

I am going to give it a try and let you know about it. Thank you very much even that the issue is not solved yet.

Kind regards.

1 Kudo
Deleted User
Not applicable

Hi @Ivan,

I got in contact with Cris from the Google Stadia Customer Care Team and he helped me with it. I just had to send a video showing the errors and game performance as proof. The expert team gave me the reason and since I just played 8 min passed the 2 hours they decided to give me a refund for the game. I already received the email notification for it and I will let you know when I get it. By the way, so far, thank you very much for your help and time again.

Kind regards.

Screenshot-3.png

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Deleted User Great to hear that you were able to get the refund, and thanks for reporting back! :grinning_face_with_smiling_eyes:

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Deleted User
Not applicable

Hello @Ivan,

I received the refund. Thank you very much for your time and help.
 
Kind regards.
1 Kudo
Deleted User
Not applicable

Hello guys,

I just want to say thank you and good bye because since Stadia is shutting down I am going to delete my account.

Kind regards.

0 Kudos