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BOREDUMB
Stadia Player
Stadia Player

I want a refund

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I signed up for Stadia with a free trial. Just to test it out. I have no where near 1 hour added up together on my stadia account. I didn't find it that fun. I completely forgot i had it. Until today i noticed it took out 8 pounds on the 22nd of January. I would like a refund. When i go onto Refund bot it says no payments found. Here's proof of the payment.

BOREDUMB_1-1643141995416.png

 

 

4 Kudos
Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi 

The refund is available only for purchase on stadia and not for the subscription.

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1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @BOREDUMB 

I am afraid @AndroiFy is right.
Here you have the refund policy:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

I am sorry we are not much more of a help. :smiling_face_with_smiling_eyes:

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1 Kudo
3 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi 

The refund is available only for purchase on stadia and not for the subscription.

1 Kudo
epikocity
Community Member

This is terrible. I got charged and cancelled literally within two hours, and I can't get refunded? I didn't even play for ten minutes and have been billed twice, now. This is ridiculous! What a crappy refund policy!

1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @BOREDUMB 

I am afraid @AndroiFy is right.
Here you have the refund policy:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

I am sorry we are not much more of a help. :smiling_face_with_smiling_eyes:

1 Kudo