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Gabossul
Stadia Player
Stadia Player

I want a refund

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Hey, i've tried the trial version of your app and now that is done i start getting charged from my debit card, but i never used your app and i don't intend to do that right now. So...i'm asking you for a refund because the application makes no use for me right now. 

Thank you in advance, all the best!

 

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Best Response
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Gabossul,

This the refund policy, the best you can do is contact support.

  • You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

 

You can get to stadia support chat by try different options in step 1. In the meantime I would cancel your subscription to stadia through 

https://pay.google.com/gp/w/u/0/home/subscriptionsandservices

That link will show stadia as an option and you can manage your stadia pro subscription there as well as through the stadia app and the stadia website https://stadia.google.com/settings under "purchases & subscription"

-Shadow
I am just a volunteer here on the forums

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4 Kudos
Honesty21
Stadia Player
Stadia Player
  • Go to Google Play and look up purchases and subscriptions you'll see stay together pro hit manage and cancel membership
@Honesty21

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1 Kudo
2 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Gabossul,

This the refund policy, the best you can do is contact support.

  • You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

 

You can get to stadia support chat by try different options in step 1. In the meantime I would cancel your subscription to stadia through 

https://pay.google.com/gp/w/u/0/home/subscriptionsandservices

That link will show stadia as an option and you can manage your stadia pro subscription there as well as through the stadia app and the stadia website https://stadia.google.com/settings under "purchases & subscription"

-Shadow
I am just a volunteer here on the forums
4 Kudos
Honesty21
Stadia Player
Stadia Player
  • Go to Google Play and look up purchases and subscriptions you'll see stay together pro hit manage and cancel membership
@Honesty21
1 Kudo