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Manoleitor
Stadia Player
Stadia Player

I've bought stadia products from stadia store but i've changed the bank I'm using

I've bought some games past year. Cyberpunk, Assasins cree, etc, with a credit card and associate bank account I'm no longer using any more.

I'm worried about how to indicate the new bank account for the refund, and i wolud appreciate any official response about procedure.

 

Kind regards.

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2 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Manoleitor You will be getting email in the next weeks/months with regards to the procedure. As for official response, you can take a look at the article below


https://support.google.com/stadia/answer/12790109  

Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?

A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Manoleitor
Stadia Player
Stadia Player

Hello again,

I have received some emails from stadia informing me that you have proceeded with the refund of my games.

Captura de pantalla de 2022-12-14 13-06-02.png

Captura de pantalla de 2022-12-14 13-04-22.png

As expected, the refund was made against a bank account that no longer exists because it was closed in the first quarter of this year. Looking at the answers from Google support, I see that the response to a case like mine is to contact my old financial institution, in this case CAIXABANK.

Captura de pantalla de 2022-12-14 00-58-25.pngCaptura de pantalla de 2022-12-14 00-58-12.png

 

I have already contacted them, and they have indicated that I contact stadia again, so that I can provide you with a new account number.

What should I do now?

 

Kind Regards.

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