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neoconair
Stadia Player
Stadia Player

I've been billed immediately despite redeeming a three month free trial

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As above, I entered a (valid) code for a three month free trial for Stadia Pro.  The message instructed me to sign up in the usual way and that I wouldn't be billed until the trail period expired.  However, the first month's charge appeared immediately.

I've raised two support cases with Google but both have been closed and they claim to be the wrong department.

Unless someone can refer me to the correct help source I'll have to request a chargeback from the credit card.

 

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Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @neoconair 

Did you contact the support from Stadia Help center? https://support.google.com/stadia/gethelp

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

It looks like you didn't use the link suggested by AndroiFy, that is the dedicated stadia support, while from the reply it seems that you used the Google Pay support instead!

From  https://support.google.com/stadia/gethelp you can get directly connected by chat to the support, they may have more insight on your account, this is the community forum we can help you if it is something that you can fix on your own, but for the billing speaking with the actual support is the best option

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neoconair
Stadia Player
Stadia Player

I did, the chat response came from the Google Pay team.

My payment has now been refunded separately however.  

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8 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @neoconair 

Did you contact the support from Stadia Help center? https://support.google.com/stadia/gethelp

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neoconair
Stadia Player
Stadia Player

Yes:

neoconair_0-1651398977655.png

 

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

It looks like you didn't use the link suggested by AndroiFy, that is the dedicated stadia support, while from the reply it seems that you used the Google Pay support instead!

From  https://support.google.com/stadia/gethelp you can get directly connected by chat to the support, they may have more insight on your account, this is the community forum we can help you if it is something that you can fix on your own, but for the billing speaking with the actual support is the best option

1 Kudo
neoconair
Stadia Player
Stadia Player

I did, the chat response came from the Google Pay team.

My payment has now been refunded separately however.  

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neoconair
Stadia Player
Stadia Player

And yes, I'm aware that the Stadia Communities Forum is a community forum - but thanks.

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@neoconair just curious, where did you get the 3 months promotion from? From my understanding, most recent promo is usually 1 month, but I do understand some places still offer 3 months, but just want to make sure.

Also, are you a new user? If not, then most likely the promo wasn't applied since most promos only works on new account. That's probably why you got charged immediately.

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Stadia Guides are not employed by Google. Opinions are my own.
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neoconair
Stadia Player
Stadia Player

It’s from a Lenovo laptop, and it works for new and existing accounts.  

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

The Lenovo laptop promo is for new and existing users that never had any similar promo in their account, so if you already redeemed some extra months (like the founder promo or other similar) are not eligible, I know it for sure because I have a Lenovo code that I could not redeem too! :slightly_smiling_face:

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