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turik
Founder
Founder

I supported Stadia by gifting a few family members subscriptions. Now Google refuses to cancel them.

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Hello,

When Google Stadia came out, I was thrilled to support it and let a few family members try it out using my payment method. I authorized this charge, no issues.

 

Since then, some have backed out but I still have a recurring charge for Google Stadia that I am not sure which family/friend is still using it.

 

It is standard practice with gaming/online services to allow card holders to withdraw authorization on accounts associated with those cards.  I know the onus is on me to keep track of who and where my payment has been authorized, but am I correct in understanding that Google won't let cardholders cancel recurring payments without direct account access?  Surely I am not the only person for this to happen to, I know working at other gaming companies this would be a standard 2 minute phone call.

 

I am being told to file a fraud claim with my bank and say that fraudulent charges are being made. Is this really the course Google wants customers to take? Am I just being boneheaded here?

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @turik,

As far as I know the users have to cancel their Pro subscription with the used account.
For now I can think up to two options:

Find out who is using your Family payment with his/her Pro subscription.

  1. Login on Stadia.com with Chrome on a PC/Desktop/Mac.
  2. Click on your username/avatar and go to Stadia Settings
  3. Now go to Purchases & subscriptions
  4. Here you will find all your financial transactions including the Stadia Pro subscriptions.
  5. Click on one to see which user uses this Pro subscription (Stadia username)

Time to contact your family member to cancel his/her subscription. :smiling_face_with_smiling_eyes:

Remove all family members from your Google Family
Please note if you remove a member from your Family they can rejoin fairly easy but won't be able to join another family for over year.

Remove family payment from your Google Family

Maybe you can use some of the tips above to solve your issue. :smiling_face_with_sunglasses:

 

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3 Kudos
1 Reply
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @turik,

As far as I know the users have to cancel their Pro subscription with the used account.
For now I can think up to two options:

Find out who is using your Family payment with his/her Pro subscription.

  1. Login on Stadia.com with Chrome on a PC/Desktop/Mac.
  2. Click on your username/avatar and go to Stadia Settings
  3. Now go to Purchases & subscriptions
  4. Here you will find all your financial transactions including the Stadia Pro subscriptions.
  5. Click on one to see which user uses this Pro subscription (Stadia username)

Time to contact your family member to cancel his/her subscription. :smiling_face_with_smiling_eyes:

Remove all family members from your Google Family
Please note if you remove a member from your Family they can rejoin fairly easy but won't be able to join another family for over year.

Remove family payment from your Google Family

Maybe you can use some of the tips above to solve your issue. :smiling_face_with_sunglasses:

 

3 Kudos