So Google has asked people not to contact them about refunds and now I know why. If you've used different payment methods, they are refunding your stuff separately to those payment methods, making it almost impossible to track all your refunds if you've been using the service for the full 3 years. In several instances they are refunding my stuff to a closed bank account. They should have simply calculated people's refunds, and sent the money back to whatever your last active payment method was.
So far I have had to check 3 different places for refunds that came back, and the amount is NOWHERE near the total amount of hardware and software purchases I've made. So now I'm stuck trying to match each transaction to each purchase I made, and even when I do that... Google has asked people not to contact them about refunds. So what am I supposed to do?
It can take until January 2023 before you see a refund.
Also I f it's refunded to a closed bank they will notify you as to how you'd like to be paid. Read the fine print.
Thanks, at least this let me see the actual status transactions, and you didn't present it as a grandparent scolding somebody, lol.
For the record, I have a whole bunch of transactions on the list that show as declined. So I will keep an eye out for an email on how they're going to refund them. They were sent to a bank account that is closed and to a debit card that was linked to that account too. Some went via PayPal to the same bank. Some also went to a different bank card for an online banking company that no longer does banking!
Also for the record in response to the other dude, since unfortunately I am a poor slob who doesn't work in the banking industry, so I guess I don't love it and how wonderfully it functions the way he does... I CONTACTED the bank, after 20 minutes on with their representative, they said they needed to put me on with a supervisor because they weren't sure exactly what would happen with the funds from PayPal. The supervisor told me the funds would revert back to my PayPal account, and when I contacted PayPal support, they told me the bank would issue me a check if the accounts were closed, lol. So I guess everyone in the banking industry must not be as smart as @Genrader the genius.
At minimum, I'm going to spend a lot of time chasing my refunds down to account for everything. I suspect there are going to be many other people doing the same. I've always supported Stadia from day on, through all the complainers who said the platform was dead from the start. I won't support the way they handled this refund mess, just trying to kick everything back to the original payment method to people who have spent years on the platform. You're telling me Google couldn't run a bot to tell them how much they owe a user in refunds, and simply refund it to the most recent active payment method?
In any case, I do thank you (and gave you kudos) for your post @WickedDope . I'll admit I panicked, and should've read more carefully. But I also am not as confident as you guys that I will get all of the refunds intended for me, at least not as magically easily as it is made to sound. Especially after my follow-up between the bank and PayPal where they each basically said the other would handle the refund. And yes, I spoke to actual humans at both institutions, not chatbots. As I said both a representative AND a supervisor at the bank, and also a representative at PayPal. And that was just FIVE of 50+ transactions that show as refunded for me, about 30 of which went to accounts that no longer exist.
@Xevioso wrote:So Google has asked people not to contact them about refunds and now I know why. If you've used different payment methods, they are refunding your stuff separately to those payment methods, making it almost impossible to track all your refunds if you've been using the service for the full 3 years. In several instances they are refunding my stuff to a closed bank account. They should have simply calculated people's refunds, and sent the money back to whatever your last active payment method was.
So far I have had to check 3 different places for refunds that came back, and the amount is NOWHERE near the total amount of hardware and software purchases I've made. So now I'm stuck trying to match each transaction to each purchase I made, and even when I do that... Google has asked people not to contact them about refunds. So what am I supposed to do?
@Xevioso that is NOT true and you should know better, especially as an OG Stadia founder!
The announcement and refunds started late on Thursday. You really expect the insane high number of transactions they are refunding to all be done and ready to go for you the moment they announced this?!
It's a weekend. Banks and payment processing either stop working or slow down over the weekends.
If you had any sense, you would have read the actual page that Google provided. Read it slowly and carefully.
Then take a break.
Come back, read it again.
Stadia Refunds Support & FAQL
Last updated: November 9, 2022
So far I have only received 4 refunds that all went to PayPal, which then transferred straight to Google Play credit.
I have 10+ pieces of Stadia hardware and dozens of games and add-ons that are incoming, but I haven't seen any sign of it yet.
The credit card I used for probably half of it is no longer a card I have.
I understand the questions you have but seriously...have some common sense.
Over 50% of the problems anyone will have will not be with Google but your payment provider.
By law, this is the best and only real way Google can handle such massive refunds.
I work in banking law and regulation. Trust me.
Don't freak out until January.
Please, read this AGAIN:
That's the end of that. Be smarter.
And remember...you and I aren't "going to lose SO much money!" as you titled this post.
Google owes us nothing from a legal standpoint. You aren't owed a dime, so you cannot be losing anything.
This will work out and do not fret about it. Be patient and watchful, keep notes and check emails, but don't post things like this where you haven't even read or understood what's going on yet.
Contact these two Google experts to help raise any Stadia refund issues you may have. But wait until it's been a few days!
https://twitter.com/SkylledDev/
https://twitter.com/ziggydziegman
I'm laughing at how I got scolded, but there's so many people having the same problem. So far, since I DID overreact in the beginning,I will say that it is working out better than I expected. I DO STILL have a number of refunds that were "Declined" from a closed account, and I'm waiting to see the hardware refund come eventually for my Founder's bundle. But MOST of my money has found its way back to me. I will keep looking to see what happened with those declined refunds. Hopefully Google will email me or send it to my most recent active payment method.