cancel
Showing results for 
Search instead for 
Did you mean: 
Kaotik
Community Member

I'm being billed by Stadia after cancelling a month ago

Jump to Best Response

Hi,

 

I'm being billed by Stadia for August after cancelling in July and while I get billed, I get no PRO access?

 

Can you please issue a refund and ensure this is cancelled?

 

On my subscriptions, Stadia shows up as cancelled, but still getting billed.

0 Kudos
Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Kaotik If you already got receipt that your Stadia Pro subscription has been cancelled, your best bet now is to contact support directly and ask them to investigate. None of us here will be able to help you with this

https://support.google.com/stadia/gethelp 

Try to get someone on chat or phone if possible. I don't recommend the email method since it's not the fastest way.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.

View Best Response in original post

3 Kudos
2 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Kaotik If you already got receipt that your Stadia Pro subscription has been cancelled, your best bet now is to contact support directly and ask them to investigate. None of us here will be able to help you with this

https://support.google.com/stadia/gethelp 

Try to get someone on chat or phone if possible. I don't recommend the email method since it's not the fastest way.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
3 Kudos
Kaotik
Community Member

Gotcha Ivan, thanks for this. 

Feel free to close.

1 Kudo