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GraceFromGoogle
Community Member

I just signed up for the 1 month free trial but I see that my card was charged a small amount ($1-2)

Answer: This is just an authorization charge to verify your credit card. The charge is pending and will not go through, you should see it drop off from your bank statement within a few days. You won't be charged for anything until after your 1 month free trial is up

25 Kudos
14 Replies
Raparigo
Community Member

Me pasa lo mismo , me cobraron 1€ a mi cuenta y otro a mi mi esposa, hace 2 semana de eso y aún no me lo devolvieron.

1 Kudo
Satoris
Stadia Player
Stadia Player

Te devolvieron el dinero?

Dear Stadia Team, could you please comment, it seems that this community member has not been refunded after two weeks of the subacription...

Thanks you
S.

1 Kudo
Sethz
Community Member

Same

1 Kudo
KathleenG
Founder
Founder

Thanks for the update!

1 Kudo
treybo
Stadia Player
Stadia Player

I signed up with a free 3 months code I was offered for being a YouTube Premier Family subscriber. Then purchased Stadia which comes with another free 3 months. However, I started getting charged after the first 3 months. The codes should have stacked. I contacted Stadia support and the agent was no help. He didn't even try to investigate or honor the promised deal I was offered. I guess I will just report the fraudulent charges to my credit card issuer. Good thing I used a virtual card number.

Maybe if we report these fraudulent transactions, Alphabet will wake up and make sure their customer support is actually proactive about fixing user issues. I feel like contacting that rep over chat did nothing but just waste an hour of my time explaining the situation just to be ignored and get no help. Now I want my money AND my time back. Honestly, who trains these guys? 

This was my first experience with Stadia support and it is leading me to cancel my subscription. I figured I was doing Google a favor playing the crappy games just to help support Game streaming over Chromecast. Then eventually the games would improve and not be glitchy. So much for loyalty. I am also canceling my Youtube Family Premier account since they gave me the code I used that was not honored. This kind of thing makes me hate a company. Neither department at Google wants to own the issue or solve it.

Do not promise your customers something and not honor it. Zero stars :slightly_smiling_face: 

I am also going to report the bait and switch to the Better Business Bureau. That sort of advertising is illegal. You would imagine Google would be well versed in advertising law. I guess YouTube and Stadia are not. 

5 Kudos
Schweppz
Stadia Player
Stadia Player

As a Google One subscriber I also got the 3 months trial offer, and it also requested to pay €1 upon activation.

I should note that the e-mail never mentioned the trial to be FREE. On the other hand, it didn't mention it would cost 1€ either...

1 Kudo
Honeyes
Stadia Player
Stadia Player

Same.. I WANT MY 1€

1 Kudo
djvanbeatYT
Stadia Player
Stadia Player

2 meses?...a mi solo me dieron 1!!

Tags (1)
1 Kudo
NolascoA5
Stadia Player
Stadia Player

IMG_20210330_134722 (1).jpg

1 Kudo
Alejiyo
Stadia Player
Stadia Player

I just gave my information to buy my free month and I deduct 1 $ but it tells me that it is not valid

0 Kudos
L217a
Stadia Player
Stadia Player

Though I cancelled my subscription within the one month free trial period last year,  I still got charged for two additional months.  Stadia support wasn't too helpful in resolving the issue. Somehow, the help request got routed to Google Pay and they would politely ask me to go contact Stadia.  After two rounds, I gave up. The charges have now stopped, but this is not what I expected when I was offered a "free" trial. Google usually has better service than this. Maybe it's because this was a new business. 

0 Kudos
CGAMBACURTA
Stadia Player
Stadia Player

They are still charging me over a year after I canceled 

0 Kudos
Genrader
Founder
Founder

This means you did not cancel.

Contact these two Google experts to help raise any Stadia refund issues you may have. But wait until it's been a few days!
https://twitter.com/SkylledDev/
https://twitter.com/ziggydziegman
0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey folks,

This topic was meant as part of our FAQ series of posts. If anyone still needs help, please reach back out in a new post. For now, we're going to close this conversation.

 

Best,

James

0 Kudos