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Zelu
Stadia Player
Stadia Player

I have not received the return of all the games

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I have started receiving refund emails for stadia games. Of all but the 2 most expensive games (cyberpunk and resident evil that I bought on reserve and included a stadia controller and Chromecast) i dont received email for the refund. Why is this happening? Has anyone else received refunds but still have games to refund?

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Yeah @Zelu,

I have the same situation: Some games are refunded, some not (yet), so I believe it's best to be patient and wait a bit. Google stated they plan to process all refunds by Jan 18 2023, so there's still some time left. But yeah they're probably quite busy with all the refunds, so I'd wait a bit longer in your case.

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1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

You can also all check on pay.google.com if the status next to your games shows "refunded", just to be sure.

If they do, then also check with your banks if they have received the refund somehow. If not and the refund would fail, then you would get an email from Google with further instructions on how to provide an alternate payment method.

I noticed in my particular case btw that the other refund emails I was missing were all together in one email-conversation in Gmail, that's why I didn't spot them in the first place.

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0 Kudos
6 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Yeah @Zelu,

I have the same situation: Some games are refunded, some not (yet), so I believe it's best to be patient and wait a bit. Google stated they plan to process all refunds by Jan 18 2023, so there's still some time left. But yeah they're probably quite busy with all the refunds, so I'd wait a bit longer in your case.

1 Kudo
Coronia
Stadia Player
Stadia Player

I got the mail for my Cyberpunk pre-buy refund today.

0 Kudos
Fede27
Community Member

Hi! I have received 6 refund emails, but only three refounds are credited :astonished_face:

0 Kudos
Sickristo
Stadia Player
Stadia Player

Same issue. Supposed to get 7 refunds (minus hardware), only gotten 4 of them so far.
The 3 I haven't received for are AC: Odyssey, Borderlands 3, and The Division 2 - maybe there's a pattern to which ones people aren't getting?

0 Kudos
thises
Community Member

same here 3 emails for refund but only received 1 refund and not for Cyberpunk (most expensive).

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

You can also all check on pay.google.com if the status next to your games shows "refunded", just to be sure.

If they do, then also check with your banks if they have received the refund somehow. If not and the refund would fail, then you would get an email from Google with further instructions on how to provide an alternate payment method.

I noticed in my particular case btw that the other refund emails I was missing were all together in one email-conversation in Gmail, that's why I didn't spot them in the first place.

0 Kudos