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sheep2020
Community Member

I bought fifa 21 ultimate edition instead of the fifa 22 one

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I bought the fifa 22 ultimate edition instead of the fifa 21 one and was hoping for a refund but it seems I'm ineligible.I dont know how to contact customer support can someone help me out ?

 

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @sheep2020,

That should be possible.

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @sheep2020,

That should be possible.

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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