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Anixyu
Stadia Player
Stadia Player

I WANT MY MONEY BACK NOW OR ELSE

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My account is now NEGATIVE because you guys decided to charge me even after I CANCELED MY PREVIOUS SUBSCRIPTION! I'm struggling to even pay for food for me and my kid right now LET ALONE A **bleep** SUBSCRIPTION TO THIS **bleep**! 

1 Kudo
Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Anixyu 

Sorry to hear about your situation. :sad_but_relieved_face:

I am afraid we at this community forum cannot help you with this. The refund policy:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

Best thing you can do is contact Stadia support about your situation.:slightly_smiling_face:

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5 Kudos
1 Reply
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Anixyu 

Sorry to hear about your situation. :sad_but_relieved_face:

I am afraid we at this community forum cannot help you with this. The refund policy:

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

Best thing you can do is contact Stadia support about your situation.:slightly_smiling_face:

5 Kudos