I cannot unsubscribe from Just Dance Unlimited (in-game and in the Stadia Setting), the option just doesn’t show up in Stadia’s Setting, where it should be. What should I do?
@FinnTran I saw someone had the same issue about this the other day, but I don't remember if they were able to solve it. Unfortunath I didn't have the subscription so I can't check. I assume when you signed up for the unlimited subscription, you did it straight from Stadia? (And not the Ubisoft page?)
Can you try going to your Google Play history and see if your subscription is there? It will either be in one of these two links
https://play.google.com/store/account/orderhistory
https://play.google.com/store/account/subscriptions
If the subscription is there, see if there's an option to cancel the sub. Otherwise, try clicking the 'report a problem' and select 'I no longer want this purchase'
Please try it and let us know how it goes.
@FinnTran I saw someone had the same issue about this the other day, but I don't remember if they were able to solve it. Unfortunath I didn't have the subscription so I can't check. I assume when you signed up for the unlimited subscription, you did it straight from Stadia? (And not the Ubisoft page?)
Can you try going to your Google Play history and see if your subscription is there? It will either be in one of these two links
https://play.google.com/store/account/orderhistory
https://play.google.com/store/account/subscriptions
If the subscription is there, see if there's an option to cancel the sub. Otherwise, try clicking the 'report a problem' and select 'I no longer want this purchase'
Please try it and let us know how it goes.
@Ivan Hi, Ivan
I signed up for the subscription within the Stadia’s store. The Just Dance Unlimited Pass is a purchase and each month Stadia just re-purchase the same Pass, it seems. I have checked the Subscription and Order History sections in the Google Play Store like you suggest, but it is all empty.
Meanwhile I have contacted the Ubisoft Support Team
@FinnTran Understood. Thanks for checking. Yes, I feel in this case, the best path is to contact Ubisoft support. Please do let us know what you find out after getting a response back from them!
@Ivan So far I haven’t got a reply back yet from the Ubisoft Team…this is infuriating/ Stadia should be better than this, this is business practice is such scam
Hello @FinnTran,
I'm so sorry you are having an issue unsubscribing from your Just Dance subscription. Did you have any luck with the Ubisoft team? If not let us know, and we can look into some other possible solutions.
Thank you,
James
Hello, @JamesFromGoogle and @Ivan, again, thank you so much for your concerns. Unfortunately after a few exchanges with the Ubisoft support team, it was concluded that not much could be done from Ubisoft’s side. I’m very sadden by this
@FinnTran Sorry to hear that. I'm not sure if you have tried, but maybe if you can try contacting Stadia support and see if they can help?
https://support.google.com/stadia/gethelp
Try to get someone live by chat or phone (don't use email) and explain the situation. If they said to contact Ubisoft support, you can show them that email you get, and report back here. The last thing we want to happen is for you go to get thrown back and forth between support channels.
Hi there @FinnTran, thanks for taking the time to post about your issue in the Stadia Community Forum. You may have already done this, but would you mind checking under the Subscription section of the Stadia mobile app? It should look something like this:
Let me know if you don't see this option.
- Grace