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Kingbrusnic
Community Member

How can i refund a game?

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How can i refund a game ? Because it was bought without my approval

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Best Response
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

We as a community members are unable to issue any refunds or anything like that

You can contact stadia support and see what they say. You may contact them at https://support.google.com/stadia/gethelp

On stadia.google.com

Sign into your account at stadia.com.
In the top right, select your avatar.
Select Stadia settings and then Purchases & subscriptions.
Next to the purchase you want to refund select "refund"


In the Stadia App

On your mobile device, open the Stadia app Stadia icon.
Tap your avatar and then Purchases & subscriptions.

Next to the purchase you want to refund select "refund"

Do note that the action needs to be done on the account the purchase happened from and there are a few restrictions that prevent a purchase from being refundable. The restrictions are playing the game for more then 2 hours total across all family shared accounts and the game being bought more then 14 days ago. If either condition is true then a refund is not typically possible

-Shadow
I am just a volunteer here on the forums

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3 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

We as a community members are unable to issue any refunds or anything like that

You can contact stadia support and see what they say. You may contact them at https://support.google.com/stadia/gethelp

On stadia.google.com

Sign into your account at stadia.com.
In the top right, select your avatar.
Select Stadia settings and then Purchases & subscriptions.
Next to the purchase you want to refund select "refund"


In the Stadia App

On your mobile device, open the Stadia app Stadia icon.
Tap your avatar and then Purchases & subscriptions.

Next to the purchase you want to refund select "refund"

Do note that the action needs to be done on the account the purchase happened from and there are a few restrictions that prevent a purchase from being refundable. The restrictions are playing the game for more then 2 hours total across all family shared accounts and the game being bought more then 14 days ago. If either condition is true then a refund is not typically possible

-Shadow
I am just a volunteer here on the forums
1 Kudo
JamesFromGoogle
Community Specialist
Community Specialist

Hello @Kingbrusnic,
Just wanted to check in here to see if you had any follow up questions or needed any additional assistance from us? Let us know when you can.

Thanks,
James

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JamesFromGoogle
Community Specialist
Community Specialist

Hi again,

Thanks for the responses on this post. We'll be closing it out now. Please let us know in a new post if anything else comes back up.


Thank you,

James

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