How can i refund a game ? Because it was bought without my approval
We as a community members are unable to issue any refunds or anything like that
You can contact stadia support and see what they say. You may contact them at https://support.google.com/stadia/gethelp
On stadia.google.com
Sign into your account at stadia.com.
In the top right, select your avatar.
Select Stadia settings and then Purchases & subscriptions.
Next to the purchase you want to refund select "refund"
In the Stadia App
On your mobile device, open the Stadia app Stadia icon.
Tap your avatar and then Purchases & subscriptions.
Next to the purchase you want to refund select "refund"
Do note that the action needs to be done on the account the purchase happened from and there are a few restrictions that prevent a purchase from being refundable. The restrictions are playing the game for more then 2 hours total across all family shared accounts and the game being bought more then 14 days ago. If either condition is true then a refund is not typically possible
We as a community members are unable to issue any refunds or anything like that
You can contact stadia support and see what they say. You may contact them at https://support.google.com/stadia/gethelp
On stadia.google.com
Sign into your account at stadia.com.
In the top right, select your avatar.
Select Stadia settings and then Purchases & subscriptions.
Next to the purchase you want to refund select "refund"
In the Stadia App
On your mobile device, open the Stadia app Stadia icon.
Tap your avatar and then Purchases & subscriptions.
Next to the purchase you want to refund select "refund"
Do note that the action needs to be done on the account the purchase happened from and there are a few restrictions that prevent a purchase from being refundable. The restrictions are playing the game for more then 2 hours total across all family shared accounts and the game being bought more then 14 days ago. If either condition is true then a refund is not typically possible
Hello @Kingbrusnic,
Just wanted to check in here to see if you had any follow up questions or needed any additional assistance from us? Let us know when you can.
Thanks,
James
Hi again,
Thanks for the responses on this post. We'll be closing it out now. Please let us know in a new post if anything else comes back up.
Thank you,
James