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idrop
Community Member

how do i cancel a payment that i didnt make 

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @idrop,

You can ask for refunds if you buy a game. Pro subscription is not refundable as far as I know.

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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1 Reply
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @idrop,

You can ask for refunds if you buy a game. Pro subscription is not refundable as far as I know.

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

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