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Highvelocity
Founder
Founder

HELP! All of a sudden my account is not the same. WHY are all my pro games Not showing up?? ??

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What is going on I haven't cancelled my Pro yet all of the pro games I have acquired no longer available to play stadia what's going I need to know where are my games gone. I've been here since day 1 founder? 

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Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Highvelocity If you acquired the Pro games in the past, you will always have access to the games as long as you're still subscribed. Forgive the silly question, but can you please double check and see if your subscription is still active? From the app, click/tap on the profile avatar on top right corner, then go to 'Purchases & subscription' Do you see the Stadia Pro subscription there?

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Stadia Guides are not employed by Google. Opinions are my own.

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Grovelhog
Founder
Founder

Speak to support is your only avenue here.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Highvelocity 

@Grovelhog is right. Best is to contact Stadia Support chat to figure out what went wrong. :hugging_face:

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22 Replies
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Highvelocity !

Don't panic! surely something is missing! first of all, check your subscription in Stadia Settings https://stadia.google.com/settings you should find there "purchase and subscriptions"

HatDroid_0-1638353986017.png

 

There you can see the current status of your PRO subscription and your current expiring, maybe something went wrong there?

also If you tap on "manage" you will be redirected to the play store page https://play.google.com/store/account/subscriptions there you can check if your Stadia subscription is present as well! let me know if you see something wrong in both or we can find the reason somewhere else!

quick question, you are using the correct google account to login in Stadia right?

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Highvelocity
Founder
Founder

yes I am using the writing address and I was charged for November I usually get charged in the 19th of every month all of a sudden everything's going

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

In the subscription page you can see the subscription active?

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Highvelocity
Founder
Founder

let me look for that

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Highvelocity
Founder
Founder

No I don't know what to do it says it must be a sign up first day of pro but I didn't cancel anything Can you help me with this

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

First of all try in an incognito window, try again to login and check if this solve the issue, maybe is some cookie or plugin in the browser that is messing up the account.

If Incognito doesn't work please be sure that the payment on 19th November went through, maybe some issue there caused the account to "expire" but don't worry, you haven't lost anything since all your redeemed game are still available as soon as you renew your account! 

If your payment went through and your status is still not PRO on incognito window, you need to contact the support here https://support.google.com/stadia/?hl=#topic=9634925 (scroll to the bottom you should have "contact us") 

let me know if any of those solve the issue for you!

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Highvelocity
Founder
Founder

What is going on I haven't cancelled my Pro yet all of the pro games I have acquired no longer available to play stadia what's going I need to know where are my games gone. I've been here since day 1 founder? 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Highvelocity If you acquired the Pro games in the past, you will always have access to the games as long as you're still subscribed. Forgive the silly question, but can you please double check and see if your subscription is still active? From the app, click/tap on the profile avatar on top right corner, then go to 'Purchases & subscription' Do you see the Stadia Pro subscription there?

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
3 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Btw, I see that you created an exact same post, which @HatDroid already replied to. I will merge this post with the other post to keep the discussion in one place. In the future, please try not to create duplicated post.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
JamesFromGoogle
Community Specialist
Community Specialist

Hello @Highvelocity,
Just wanted to check in here to see if you were able to see @Ivan's previous reply? Was he able to answer your question? Let us know when you can.

Thanks,
James

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Highvelocity
Founder
Founder

my account has been unsubscribed and I can't access any of my games and my account renews automatically on the 19th every month so technically I shouldn't be unsubscribed  even if  my account should be good until December 19th

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Grovelhog
Founder
Founder

Speak to support is your only avenue here.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Highvelocity 

@Grovelhog is right. Best is to contact Stadia Support chat to figure out what went wrong. :hugging_face:

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JamesFromGoogle
Community Specialist
Community Specialist

Hi @Highvelocity,

Just wanted to check in here to see if you were able to get ahold of our support team. Let us know when you can.

Thank you,

James

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Highvelocity
Founder
Founder

Hi I was recently double charged with the Google stadium pro founder edition on my high velocity account I was credited back the money for the 3 months that were being charged to another controller on the same account I thought but it was two separate accounts now I have been charged for November 19th and my service should be good through November 19th but it's saying that I have to resubscribe to a service that I have not unsubscribed from

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Grovelhog
Founder
Founder

You're charged per account, not per controller. Do you mean you have a family share set up or something? This sounds like you've paid a Pro sub on the family account in that case while your main account's has lapsed? Can you check the other account?

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JamesFromGoogle
Community Specialist
Community Specialist

HI @Highvelocity,

Because your question has to do with billing and your subscription, the best thing for you to do is to reach out to our Stadia support team. Please feel free to reach back out if anything else comes up.

Thank you,

James

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SwaggyWaggyCS
Stadia Player
Stadia Player

Following this thread just incase it happens to me in the future. Has this been resolved?

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Highvelocity
Founder
Founder

All my pro games were gone and my founder and I was told to resubscribe but my payment is usually due on the 19th and I haven't To subscribe but bill not due until the 19th. Were are all of the founders games gone ?

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Highvelocity

In your other topic I replied you should contact Stadia Support chat as we cannot help you with your issues. :unamused_face::face_with_rolling_eyes:

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JamesFromGoogle
Community Specialist
Community Specialist

Hey there, @Highvelocity,

Were you able to get ahold of our support team? Do you have any updates for us? If not, we'll go ahead and close this topic in another day or so.

 

Thank you,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,
It appears like this topic hasn't been updated, so we'll to go ahead and lock it. If anyone has any other questions or concerns, feel free to create a new post.

Thank you,
James

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