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BigPhillyJ
Stadia Player
Stadia Player

Google play balance for subscription not allowed

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Hi just spoken to Google. My problem being trying to use play store balance to pay for stadia subscription I get an error message saying unable to complete please contact us. I was told in the UK stadia are not taking this payment method. I also get this error when trying to use a debit card. So is this true  or am I doing something wrong.

 

Thanks

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Best Response
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

In regards to @AndroiFy - I am unable to use my Google Play balance to pay for subscription or anything on Stadia while using an iOS device.  When I'm using an android device, I am able to use the Google Play balance.  Hope the same is true for you :slightly_smiling_face: 

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JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,

Thanks so much to all of our awesome Stadia Guides! I just wanted to throw in this resource to hopefully provide some helpful clarification on the topic.

Set up and manage payment methods

Please let us know if anyone else has any questions or comments. We're all here to help!
Best,

James

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5 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @BigPhillyJ 

Did you try on Android device using Stadia app?

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MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

In regards to @AndroiFy - I am unable to use my Google Play balance to pay for subscription or anything on Stadia while using an iOS device.  When I'm using an android device, I am able to use the Google Play balance.  Hope the same is true for you :slightly_smiling_face: 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@BigPhillyJ what error did you get when you tried paying using debit card? Are you under family account by any chance?

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Stadia Guides are not employed by Google. Opinions are my own.
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JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,

Thanks so much to all of our awesome Stadia Guides! I just wanted to throw in this resource to hopefully provide some helpful clarification on the topic.

Set up and manage payment methods

Please let us know if anyone else has any questions or comments. We're all here to help!
Best,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hey @BigPhillyJ,
Just wanted to check in here with you one more time to see if you still needed help. If not, we'll go ahead and close this topic in another day or so.


Thank you,

James

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