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GoonieLivin
Stadia Player
Stadia Player

Google play account refunds

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How do Canadian's receive their Stadia refunds if money was deposited into their Google play account?

Thank you.

1 Kudo
Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@GoonieLivin You can access the money on your Play balance. You can use the balance to purchase Google Play apps, books, movies and some subscription fees like Youtube Premium or Netflix (depends on your location)

What's more important is, did you remember how you made the purchase? If you got it through Google Play cards/credit, then it makes sense it went back to your Google Play balance. If not, then it's an issue that should be fixed. All purchases should go back to the original payment method.

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Stadia Guides are not employed by Google. Opinions are my own.

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1 Kudo
6 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@GoonieLivin Did you pay using Google Play cards? If yes, then you will get the fund back to your Google Play balance.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
GoonieLivin
Stadia Player
Stadia Player

Hi Ivan,

Thank you for this. I don’t recall but I’m asking how I receive the refund if I’m in Canada and don’t have the option of manually withdrawing the funds?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@GoonieLivin What do you mean by 'manually withdrawing the funds'? Your refund will go back to whatever payment method you used for Stadia related purchase. If you used credit card to purchase, then it will go back to the same credit card. There's no way to force it to happen. The team is refunding purchases in waves, so just need to wait if you haven't got yours already.

If you're referring to drawing money from your Google Play balance, then this is not possible.

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Stadia Guides are not employed by Google. Opinions are my own.
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GoonieLivin
Stadia Player
Stadia Player

Lol I can’t access that money? That’s a silly feature. Well I guess Google really needs my $37? I’ve heard they’re struggling lately only worth Billions and not Trillions. :face_with_tears_of_joy::face_with_tears_of_joy::face_with_tears_of_joy:

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@GoonieLivin You can access the money on your Play balance. You can use the balance to purchase Google Play apps, books, movies and some subscription fees like Youtube Premium or Netflix (depends on your location)

What's more important is, did you remember how you made the purchase? If you got it through Google Play cards/credit, then it makes sense it went back to your Google Play balance. If not, then it's an issue that should be fixed. All purchases should go back to the original payment method.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
GoonieLivin
Stadia Player
Stadia Player

Right and I understand that. I’m assuming it was either gifted to me or I purchased the money through google which is why the balance is there. That’s all very logical. I’m simply asking how I withdraw those funds. You said it’s not possible. I feel satisfied the conversation has organically evolved to the end.

thank you for your knowledge

1 Kudo