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baddabing
Community Member

Google: Unable to complete refund

Im having trouble changing payment method

i purchased as a guest 

i received email regarding refund

We were unable to complete your refund due to an issue with your payment method. You can fix this by updating your payment info.

 

when i try to change the payment method it says 

Hmm, something's not right
Either the profile that you are trying to access does not exist or you do not have permission to access it. Contact your administrator or Google support to resolve this issue.

 

i have contacted support 3 times now and no one seems to be able to help me with this, can you please contact me on how to resolve

 

 

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @baddabing,

We can currently not help here in the forum with that issue. It's good that you contacted the support already, but if they can't do anything right now, it's probably best to wait a bit longer and see if Google provides an option for all users who made HW purchases as guest-orders. Refunds are processed until Jan 18, 2023, so hopefully by then you'll know more.

1 Kudo
jsc315
Stadia Player
Stadia Player

Same here and it's beyond frustrating. It's clearly in googles hands to fix this but they clearly do not care at all. 

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