Hello, like many other people I have problems with the creditcard payment for a replacement Premiere Edition and the free Premiere Edition that comes with Cyberpunk 2077. But I want to adress the really awful helpdesk of Google Support. I am now trying to contact them for 3 weeks... Initially I was suprised by the day and night 24/7 service, but now it turns out it's only a labyrinth of transfers to 'experts' and not giving a solution... That's why I want to share with you this almost funny chat history with the Google Support-team (that's based in The Philippines...?)
I selected Stadia Support for the 4th time in 2 weeks and again started a chat.... It took almost an hour, without any solution! Wow!
9:46 p.m.JHow can I help?Jelo ·
9:46 p.m.I am waiting for 2 weeks to get help with payment problems. Your colleagues promised me several that I would be contacted within 24 hours, but no one did. This is already for 2 weeks now and no solution.Can you see my chat history?I spoke to Chad about it...
9:47 p.m.JDo you have a case ID for it?Jelo
9:47 p.m.Your Google Support Inquiry: Case ID [XXXXXXXXXX]
9:48 p.m.JThanks. Let me check on this.Unfortunately I don't have access to the case since it's on another department.Jelo ·
9:50 p.m.They don't react to it
9:50 p.m.JCan you tell me what the issue is? So that I can route you to the right department?Jelo ·
9:51 p.m.Again?
9:51 p.m.JAnd get you a specialist.Apologies but since I can't pull up the details. I can't route you to a department unless I know the issue.Jelo ·
9:51 p.m.I've got problems with a credit card payment for a replacement Premiere Edition and for a free Premiere Edition with the Cyberpunk 2077-preorderI can't pay and the system tells me to contact the creditcard company. I did and they say there is nothing wrong with the card. All other payments don't give any problems.
9:53 p.m.JLet me get in touch with my Senior tech so that we can route you to the right department. Just a second.Jelo ·
9:54 p.m.Thanka
9:54 p.m.JThanks for waiting. I'll be getting a specialist from Google Pay department to further assist you with this. I will also attach the previous case ID so they can pull it up.Jelo ·
9:57 p.m.Thanks9:58 p.m.JInitiating the transfer now. Kindly stay on the chat.Jelo ·
9:59 p.m.I willThanks
10:00 p.m.JYou're welcome. Currently on queue.Jelo · 10:00 p.m.
10:16 p.m.U heeft nu contact met Helena A, een medewerker van onze klantenservice.
10:16 p.m.Jelo heeft de chat verlaten.
10:16 p.m.HThanks for contacting Google Support. My name is Helena.
Hello Chris.In case you need to refer to this chat interaction in the future, please take note of the following ID: XXXXXXXX.I understand that you've issues with your payment method.Are we connected?
10:19 p.m.Yes
10:19 p.m.HRest assured, I will certainly look into this for you.Helena A ·
10:20 p.m.Yes, when I try to pay I get the message: payment denied. Contact your credit card company. I contacted the creditcard company and they can't see any problems. All other payments are without problems. Google made 3 or 4 reservations on my account.
10:21 p.m.HOkay.Thank you for checking with your bank.It looks like this issue can be best handled by our specialist team. What I'm going to do now is to transfer this chat to them. Please stay connected for 2-5 minutes.
Helena A ·
10:23 p.m.I also readded the creditcard and updated it on Google PayBut that didn't help
10:23 p.m.HPlease allow a few minutes as you are already in queue while on transfer.
Helena A ·
10:26 p.m.Ok
Have fun to night, read all stadia support fail