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gavin0203
Stadia Player
Stadia Player

Google Play Credit

Im using android but when i try to use my google play balance to purchase something thru stadia the google play balance. Says "Unavailable for this app" did google take away the option to use it?

 

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JamesFromGoogle
Community Specialist
Community Specialist

Hi @gavin0203,

Thank you for your post. We're so happy to have you in the community. I'm sorry that you are having this issue with your payment method. I know that must be pretty frustrating. I'd love to help out and start by asking some questions.

  • Just to be 100% sure, you would like to use Google Play Store credit and NOT your Google Pay balance correct? The latter is not an option to make purchases on Stadia.
  • Have you used this specific payment method successfully in the past on Stadia?
  • Would you be able to post a screen shot of the error message so that we could see all of the details?

This should be a good start for us to try and figure out what is going on here. Keep us updated when you can.

 

Thank you,

James

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