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Manus
Founder
Founder

Funder in the intial 3 months + 2 months offer

Hello,

I bought the founder pack, but I start the 3 months subsctiption on march. Is strange but before that I have no time to play. 

My question is: actually I have two months more. I assume Google will give me the 2 extra months new offer the same as the people is currently paying right? 

How can I ask properly this question to Google? Or check if this is gonna happend? Thank you.

1 Kudo
5 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Manus I haven't been able to find explicit info regarding this case, but I would assume that would be the case. Can you check your billing info and see when will you be billed for the first time after the Pro trial ends? Is it still in original 3 months, or is it extended by 2 months?

Edit: Just got confirmation about this. Unfortunately if you're currently on Pro trial, you won't get 2 months extended. But if you already have your Pro trial lapsed, you will be able to sign up for another 2 months.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Manus
Founder
Founder

Ok. Good. This is how Google wants to treat their customers?

I am a second line Founder just because I use my code later? Makes no sense.

Founder that use the code in January -> 5  months

Founder that use the code in March -> 3 months

I really love Google and the idea they have with Stadia, but for them I am not like the other costumers, so maybe I will have to stop loving them...

Good luck Google, acting like this you will needed.

 

0 Kudos
Mad_Dog_Bravo
Community Member

@Manus 

You are a corner case, there cannot be that many founders that have sat on their box since the original shipment of boxes back in November 2019.  We are now in April 2020 is it really that much of a surprise?

Did Google intentionally go out of their way to annoy founders that haven't used their kit for over 1/4 of a year?  I suspect not.

You can still reach out to Google support and see if they are willing to do something, if they come back and say no, well move on.  If they say yes, then great.

Kudos appreciated if deserved.
0 Kudos
emondelog
Community Member

Hi.

I have similar problem, I bought a Premiere Edition and I activated the 3 months free subscription yesterday! I didn't know the 2 months promotion and now I can't enjoy it... If I have known it I could wait and use the 2 months subscription now and activate my bought 3 months subscription in June...

 

0 Kudos
MRyanNYC
Stadia Player
Stadia Player

Same here...

New Premiere owner, purchased and activated in March, missed out on 2 free months.  @Manus has it right.

It shouldn't matter when we activated our codes.  Premiere and Founder members should be classified by Google as PAID Pro members.  We aren't "trial" users.  "Trial" users are people who pay nothing and get 3 months free and then could cancel and have 2 months free now.

Founders/Premiere accounts are PAID members who gave money to Google for hardware and PAID for 3 months of Pro up front.  It's NOT a 3 month trial...it's 3 months PAID included as part of a premium package.  Perhaps just a technicality, but still true.

So as PAID Pro members, regardless of when we activated those 3 months, they should be extended by 2 months just like any other PAID member would be.

Free members not currently on trial: 2 months free

Pro members who have been billed at least once: 2 months free

Ex-Pro members who aren't Pro right now: 2 months free

Founders/Premiere who simply haven't had their credit card charged yet - NO SOUP FOR YOU!

It's ridiculous.

2 Kudos