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Erlindd
Community Member

Forgot email

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Hi so i got a new phone and on my old phone i had a stadia account but ive forgotten the email, so now its just withdrawing money from my account and i cant enter it. Is there a way to find my email or cancel the monthly subscription with the help of my card?

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Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Erlindd 

Sorry to hear about that. The solution to avoid any further charge is to recover the Google account by using the module https://accounts.google.com/signin/recovery and use the article How to recover your Google Account or Gmail .

If this doesn't help you, you'll need to reach your bank to block the payment.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hiya @Erlindd,

If it doesn't work out with what @AndroiFy suggested you should contact Stadia Support chat.

I assume you still know your Stadia username for example? Good luck on fixing your issue. :hugging_face:

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2 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Erlindd 

Sorry to hear about that. The solution to avoid any further charge is to recover the Google account by using the module https://accounts.google.com/signin/recovery and use the article How to recover your Google Account or Gmail .

If this doesn't help you, you'll need to reach your bank to block the payment.

2 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hiya @Erlindd,

If it doesn't work out with what @AndroiFy suggested you should contact Stadia Support chat.

I assume you still know your Stadia username for example? Good luck on fixing your issue. :hugging_face:

2 Kudos