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Family sharing doesnt accept my credit card.

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Hello, I already contacted the stadia support chat but could not solve this problem for me.

I want to use my credit card, which is already saved in my google profile, for the family sharing option with stadia. 

When I try to set up my credit card I get the following error (in german, but i try to translate):

Identification failed

This transaction is not possible, because there is no mobile number or internet-pin registered with your card, or your card information is not up to date.

 

My credit card is still valid, I use it every month for my Youtube Premium subscription and Stadia Pro as well. So I dont think that there is a problem with it (Its a Mastercard from Deutsche Bank)

Here are the things I already tried after chatting with stadia support:

- I deleted my credit card from my google account, added it again and tried out if it works - didnt

- support chat told my to try out paypal. I did not have the possibility to use my paypal account to pay for familysharing. even when i deleted my creditcard and was left only with my paypal account as payment option in my general google account it did not show up as an opportunity for payment in google stadia.

- I tried different devices (windows pc, android phone and chromebook)

 

At last, the support chat told my to try out a different credit card. I could not try this, because i have only this one card.

Maybe the Community can help me now :slightly_smiling_face:

Thank you in advance for every help

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @marvin_limbach,

I heard from that issue as well, but I believe it's only possible to solve it at the moment by using another card.

You mentioned you don't have any other, but other guys here in the community mentioned for example Revolut, which is from what I heard a digital credit card? I think you need to do some research there on your own, but that might be helpful, if you can get a credit card elsewhere for no costs/fees and then try it again.

You could also try to get in touch with the Google Pay support, they usually have pretty good knowledge about Google Pay and payment profiles/methods as well which might be useful to help you as well. Even though they might come up with the same TS steps as the Stadia support, it is worth a try.

Hope this helps!

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @marvin_limbach,

I heard from that issue as well, but I believe it's only possible to solve it at the moment by using another card.

You mentioned you don't have any other, but other guys here in the community mentioned for example Revolut, which is from what I heard a digital credit card? I think you need to do some research there on your own, but that might be helpful, if you can get a credit card elsewhere for no costs/fees and then try it again.

You could also try to get in touch with the Google Pay support, they usually have pretty good knowledge about Google Pay and payment profiles/methods as well which might be useful to help you as well. Even though they might come up with the same TS steps as the Stadia support, it is worth a try.

Hope this helps!

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