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Devinlee21
Community Member

Did not get my helix credits that I bought

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I just purchased a large pack of helix credits on assassins creed Valhalla, got charged $34.99 but then it said it had too many attempts and I received nothing and I do not know what to do.

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Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hello @Devinlee21,

Thanks for posting here in our community. I'm sorry you had this issue. I can imagine how frustrating that would be. Per our purchase policies, you'll need to reach out to the developer of the game when you experience these types of errors. Keep us updated on how it goes.


Best,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hello @Devinlee21,

Thanks for posting here in our community. I'm sorry you had this issue. I can imagine how frustrating that would be. Per our purchase policies, you'll need to reach out to the developer of the game when you experience these types of errors. Keep us updated on how it goes.


Best,

James

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