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thehum49
Community Member

Demande de remboursement

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Bonjour,

J'ai acheté la version ultime de fifa 22 par erreur et souhaiterait me faire rembourser. Malheureusement le bouton "remboursement" n'est pas affiché alors que j'ai très peu joué au jeu, je ne m'en suis pas rendu compte tout de suite. Comment puis je me faire rembourser ? 

merci 

 

@StadiaTeam 

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Best Response
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @thehum49,

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

-Shadow
I am just a volunteer here on the forums

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1 Reply
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @thehum49,

You can request a refund within 14 days of your purchase if there is less than 2 hours of play time across all accounts (family and personal). Games may only be returned one time, so if you return a purchased game for a refund and subsequently re-purchase it, you will not be entitled to a refund. This refund is only available for purchased games, and not for add-on content or services.

Refund bot: https://partnerdash.google.com/apps/chatbot/chat?p=RefundChat
Contact support: https://support.google.com/stadia/gethelp

-Shadow
I am just a volunteer here on the forums
2 Kudos