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jamesigoe
Stadia Player
Stadia Player

Delivery Returned (Unable to Deliver) but No Clear Path ot a Refund

 

The Stadia Premium I ordered was returned to FedEx/Google, as they were unable to deliver. Rather than wait, I ordered a new one and started a return on the original.

There was no clear path forward to get a refund on the original, and although I imagine it might happen automatically, I'm not sure.

How can I make sure I get a refund on the first undelivered purchase?

 

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @jamesigoe,

an answer to this question you find in this article in the Google Store helpcentre.

If you still have doubts or are unsure how to do this, I recommend to get in touch with the Google Store team as they can assist you further with the refund/return of your first package.

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jamesigoe
Stadia Player
Stadia Player

There is a gap on items that are undeliverable and getting a refund. it's a case they don't cover, and Ive tried contacting them twice, and the form just doesn't cover that case, or even come close. 

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