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Disappointed99
Community Member

Completely uncontactable customer services and ignored feedback

 

I've been tyring to complain and request a refund on both the hardware and the games since day 1 and all I ever get is this... (see below).

Anyone seeing this AVOID Stadia.  At this point I officially HATE Google. 

This is all about attention, we're beta testers and they just don't care.  All feedback has been ignored, utterly.

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4 Replies
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Mad_Dog_Bravo Stadia Guide
Stadia Guide

@Disappointed99 : Which country are you located in?

Kudos appreciated if deserved.
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Chufu Stadia Guide
Stadia Guide

Try maybe to contact the Google Store support via this article (for hardware refunds) and this one for contacting Stadia Support (for games refunds).

I mean due to technical issues or overloading-times it might happen that the support is unavailable, but normally you should be able to reach the customer support. If you are located in a specific area in the world and you tried another language, it might also be worth a try to contact the English customer support (if you understand English well), because their lines are normally definetely open, while language-specific ones sometimes are not.

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Disappointed99
Community Member

I’m in UK.  Birmingham to be exact.

 

I have asked for contact to be made and nothing.

 

This, on top of a release schedule that is surely a bad joke, makes me want to just wash my hands of stadia forever.

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Mad_Dog_Bravo Stadia Guide
Stadia Guide

@Disappointed99 

I've never had any issues yet getting in contact with UK support in the 2 or 3 occasions when I've needed to; although that is just from my personal experience, I am also in the UK east coast.

https://support.google.com/store/answer/7334136?hl=en#contact=1 

I'm looking at Request chat 3-5 min wait, Request Callback under 1 min, Email support 18-24 hours

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Kudos appreciated if deserved.
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